Orders & Processing

Q: How long does it take for my order to be ready?

• Prints: Made-to-order and typically take 3–7 business days for production.

• Apparel: Made-to-order and typically take 5–10 business days for domestic orders, 10–25 business days for international orders.

Q: Can I cancel my order?

• Orders can only be canceled before production begins. Contact us immediately if you wish to cancel.

Q: Can I order multiple items at once?

• Yes! You can order any quantity of prints or apparel. Please note that orders may ship separately depending on the product type.​

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Shipping & Delivery

Q: Do you ship internationally?

• Yes, we ship worldwide. International customers are responsible for any customs duties, taxes, or import fees.

Q: How will I know when my order ships?

• You will receive a confirmation email with tracking information for each shipment.

Q: What if my package is lost or stolen?

• Contact us as soon as possible:

  • Prints: Within 30 days of the estimated delivery date

  • Apparel: Within 7 days of the estimated delivery date

• We will assist in sending a replacement.

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Returns & Refunds

Q: Can I return my order?

• Prints: Only damaged or defective prints are eligible for replacement or refund. Buyer’s remorse, minor color differences, or sizing issues are not eligible.

• Apparel: Returns must be requested within 7 days of delivery and items must be unused, unworn, and unwashed. Certain items (e.g., underwear, socks, masks) cannot be returned.

Q: How do I request a refund?

• Contact us at [your@email.com] with your order number and photos of the issue.

• Once approved, refunds will be issued to the original payment method.

Q: What if my order is defective or damaged?

• Take clear photos of the item and packaging, then email us within the required timeframe (30 days for prints, 7 days for apparel).

• We will provide a replacement if possible, or a refund if a replacement is not feasible.

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Products & Quality

Q: Will my print look exactly like the original artwork?

• Prints are made using high-quality archival paper and professional printing processes. Minor color variations may occur due to printing and environmental factors.

Q: How should I care for my prints and apparel?

• Prints: Keep away from direct sunlight, moisture, and extreme temperatures to preserve color and paper quality.

• Apparel: Follow the care instructions included with your order for best results.

Q: Can I use the artwork for commercial purposes?

• No. Purchasing artwork does not transfer copyright. Commercial use requires written licensing permission.

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Original Fine Art

Q: How long does it take to ship original artwork?

• Original artworks typically ship within 3–7 business days unless otherwise stated. Larger or custom-framed works may require additional preparation time.

• Tracking information will be provided once dispatched.

Q: Do I need to contact you before purchasing if I live outside the USA or Canada?

• Yes. Collectors located outside the United States and Canada must contact us prior to purchase to receive an accurate shipping quote. Due to variations in artwork size, weight, insurance value, and customs regulations, international shipping costs for original fine art can vary significantly.

• Orders placed internationally without prior shipping confirmation may be subject to cancellation.

• International buyers are responsible for all customs duties, VAT, and import taxes.

Q: Is the artwork insured during shipping?

• Yes. Original artworks are shipped with appropriate insurance coverage based on their declared value.

• Risk of loss transfers to the buyer once delivery has been confirmed by the shipping carrier.

Q: Do original artworks come with documentation?

• Yes. All original artworks include a signed Certificate of Authenticity.

• Provenance documentation may be available upon request.

Q: Can I return an original artwork?

• Due to the unique and one-of-a-kind nature of original fine art, all sales are final.

• Returns are only accepted in the case of verified shipping damage.

• Color variations due to screen calibration differences do not qualify as defects.

Q: What should I know before purchasing original fine art?

• Review dimensions carefully to ensure suitability for your space

• Note that colors may appear slightly different in person

• Understand that minor texture variations are inherent to hand-crafted artwork

• Ensure someone is available to receive and inspect the shipment upon delivery

Q: What should I do if my original artwork arrives damaged?

• Contact us within 48 hours of delivery

• Provide clear photographs of:

  • The artwork

  • The interior packaging

  • The exterior box

  • The shipping label

• Retain all packaging materials for potential carrier inspection

• Failure to follow these steps may void insurance claims.